Service Terms

Scope of Service

• Services include scheduled route maintenance, water testing and chemical balancing, skimming, brushing, filtration care, and related one-time services as quoted.
• Repairs or equipment work are performed only when requested and authorized by the customer, either directly or through an approved quote.
• Services are provided on the route day assigned to your property. Seasonal and route volume may affect the exact day and order of visits.

Scheduling & Access

• Arrival windows are approximate because technicians service multiple pools per route. We will let you know if a visit is running significantly behind.
• Please provide gate or door access, clear the pool area of personal items, and secure pets before the technician arrives.
• If we are unable to access the pool, the visit is rescheduled and you will be notified so it can be made up.

Weather & Service Delays

• Visits are postponed during lightning, high winds, or other conditions that make pool work unsafe.
• Postponed visits are rescheduled at no additional cost and do not count against your plan.

Pricing & Payment

• Plan pricing is flat-rate and quoted up front — there are no long-term contracts or lock-in periods.
• One-time services and repair work are billed at the quoted price once the work is completed.
• Replacement parts are identified, explained, and approved before installation whenever practical.
• If you believe a charge is incorrect, contact us and we will review the visit record with you.

Cancellations & Plan Changes

• You may cancel, pause, or change your plan at any time by contacting our office.
• Visits already completed remain billable; future visits stop once the cancellation is confirmed.

Workmanship Documentation & Photography

To ensure quality assurance, diagnostic tracking, and service transparency, Absolute Blue technicians may photograph pool water conditions, plumbing, and filtration equipment during regular route visits and repairs.

Photographs may periodically be used for educational guides, diagnostic case studies, or promotional materials (including our website, Google Business Profile, and knowledge base). All photographs are strictly framed on the pool surface and equipment pad. Absolute Blue adheres to strict customer privacy standards: photographs will never display street addresses, house numbers, vehicle license plates, personal family belongings, or recognizable individuals/pets.

Changes to These Terms

We may update these terms as our services evolve. The version published on this page is the version that applies to your service. Questions about anything here are welcome — contact our office and we will walk you through it.